Our Customer Service

Our renowned customer service revolves around an outstanding team of friendly, well-trained support staff. Individual advice and comprehensive service are therefore closely related to our products.

Please contact us via phone, email, and fax, so that we can quickly respond to your requests. This will help guarantee a fast and efficient delivery of products from our warehouse.

Expert advice on the phone and in person – We are here to help.

Local service - Our territory managers can visit you in your practice and demonstrate our devices. 
Whether X-ray, anaesthetic or ultrasound - for all matters relating to your practice equipment, we are at your disposal.


Repair service for equipment and instruments

Sometimes it is more cost effective to repair a device instead of purchasing a replacement product. In our workshop all repairs are carried out ​​quickly and efficiently. Information on our after-sales repairs can be found here.


Online Support

If you have any questions or problems with the installation of PC-ECG, X-ray, digital microscopes or ERG devices one of our technicians can remotely access your device software for assistance.

For this service a technician fee may be applicable.


Internet orders 24 h / 7 days

You can easily order our products from our new online service. In addition, you will find a variety of additional product information.


Products

Choose from our extensive range of 6,000+ products that are available. There is something for everyone.

Repair Service

Accidents happen, products get dropped. Sometimes repairing a product is possible, which can save you an unnecessary expense. Contact us, we are here to help. 

Repairs are carried out to manufacturers’ standards in our workshop whenever possible. Repair and replacement costs depend on your product, damage and your coverage under warranty.

Larger medical devices may be able to be repaired on-site. Call our customer service team for an appointment.

Buy risk free

Occasionally, you may not be satisfied with the product that you ordered.

To return a product, please call our customer services on +49 7461 9658055 and obtain authorisation.

Orders will only be agreed and accepted for return if goods and packaging are received in perfect condition within 14 days of purchase.

Special order items obtained for the customer may not be accepted as a return for credit.

C.P.D. in Europe's largest veterinary training centre

EICKEMEYER® CPD involves lectures, case discussions, and workshops, to deliver practical and relevant knowledge. Our high tech lecture facilities, surgical wet labs, and our high tutor to delegate ratios make learning convenient, practical and enjoyable.

You can find an overview of course dates here.